We are pleased to announce that a new version of the Supra eKEY app has been released. This new version for iOS and Android devices is designed to optimize functionality, improve security, and is the foundation for future enhancements in eKEY. The new version is now available in the App Store and Google Play.
When you have automatic app updates turned on, the eKEY app will automatically be pushed to your device. If you rely on manual app updates, download the new eKEY app by searching for “supra ekey” in the App Store or Google Play.
If you rely on manual app updates, please update your app version as soon as possible, as it is important to keep your eKEY functioning optimally.
Device Operating System Requirements:
To function properly, the current eKEY app requires either Apple ® iOS 12 (or later) or Android OS 8 (or later) operating system be installed on the user’s device.
How do I know if my phone has the most recent operating system?
Follow these steps to confirm your Supra eKey app is the most recent version:
Important: Before installing the latest eKEY app, ensure your phone's operating system is current.
As a best practice, always update your device's operating system when notified to do so in order to improve the device's overall performance and to have the latest features.
Obtain an authorization code from SupraWEB:
Authorize the eKEY App:
The easiest way to enter the authorization code into the eKEY app is to open the email on your smartphone and click on the link. This opens the eKEY app and automatically enters the authorization code for you. Otherwise you can manually enter the authorization code.
Tip! The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1.
If you have any questions, call the Supra support line at 1-877-699-6787 or email Supra at suprasupport@carrier.com. Additional resources are available for agents online at